Diesel Reviews

I've never experienced anything like it, they took my order and never had it in stock and I had paid for it,then they wouldn't give me my money back, kept emailing them and phoning them but they kept telling me they were waiting for head office to confirm the refund basically they were fobbing me of,they are thieves.For such a big and we'll known company something should be done by trading standards. DON'T BUY FROM DIESEL!!!!!!!!

They will short your order and try to steal your money! Dont order from diesel online! Customer service is atrocious! If they try to scam you immediately file a chargeback with your credit card! Dont wait for them to help you, they never will. All customer service agents act like you are bothering them, and talk low purposely. In a word.. DISGUSTING

Misleading website. It says free delivery and returns for orders over $100, shop with confidence, etc. However, the small print says that you can’t return sales items. Never buying again

Excellent customer service. I've always trusted diesel brand and their products have never disappointed however, I recently had issues with products I purchased from a department store now off the high street who wouldn't resolve my issue. Diesel however did despite the products not being purchased directly. Every exchange was professional, they are prompt to reply, and resolved the issue for me. Can't fault them.

Appalling customer service. Don't bother
Purchased underwear on line. One pair had a small hole and I contacted Customer Services only to be told they would not accept my claim as it was not a manufacturing defect. I sent pictures to prove it and they just didn't want to know

One of the worsts customer services I have experienced! I purchased a denim from them and the pocket started to rip off. I fixed it myself first but then it ripped off again and that is when I decided to reach out to their customer service. After almost a month, they mentioned that they can't do anything.

I ordred some trainers and had to wait ages for delivery and on top of that useless UPS...when i eventually got the trainers they are the wrong size...

So i ordered a size 10...they came a 44.5...now i'm told i was wrong for not looking at "their" size chart...and i'm a shoemaker...yes you're all think a size 10 is a 44 right...oh no not with Diesel...they have their very own special size chart...absolute d heads to say the very least and i won't be ordering anything online from them again...just not worth the hassle...so now i have to take them to a UPS collection point and wait it out...never ever ever will i do business with such a dopey company...

I recently bough a diesel watch as a birthday gift for my brother. He absolutely loves the design and functionality. And I love how the price is affordable and makes it an ideal gift for friends and family.

Unbelievably bad. Two pairs of jeans ordered. One pair returned within five days of being received. Acknowledged by Diesel. No refund paid as per their timescales. Contact in calls and E mails had company cite technical issues. Eventually forced to raise this with my Card Company. Two months after jeans returned and now aware card company involved Diesel offered a refund.

Jewellery ordered 4 Dec, not arrived. UPS can’t find it. Diesel avoid resolving by blaming UPS. Shocking customer service. They have not fulfilled their obligation and are illegally keeping my money. Really interesting how many have this same problem…too much coincidence!